New York’s Anthropologies be representing! The lovely Tien, of adiaphane fame sent along a wonderful tale worth sharing.
As readers of her blog know, Tien tracked down a Hydrangea Flurry Vest (now $100, review here) from the Soho Anthropologie. Unfortunately, while UPS delivered the item to her home Tien could not find the item when she got there last night. I’ll let Tien tell the rest…
I know you had a post a few weeks back about Anthro’s wonderful customer service, and I just wanted to share one with you. As you know, my Hydrangea Flurry Vest never made it to me. I called the wonderful SoHo store, who called me back to help me even after their stores were closed. They tracked my package and it said it had been delivered. I never received it. I called back this morning, after contacting UPS, to request they do a trace on it. Then I called Customer Service to track another xs down, and was told there weren’t any left. I started calling random stores across the country for the item, and nothing.
Just now, I received a call from another NYC Anthro (not sure which one) saying that the SoHo store had told them what happened, and they really wanted me to have my item. They had an xs that they were going to send me, without charge. She said she hopes that I will love it.
After all of that, you can be sure I will love it! I’m so happy, I’m near tears. I stalked this item for months until it went on sale. I had to share this story.
I love it! Anthros coming together to help a customer out. They’re still a small enough brand where they really seem to care about each shopper individually and I dig that about them. Congrats Tien and I hope this one makes it to you safely!! Please post lots of pics on your blog when it arrives.
Earlier: A tale of awesome customer service
Wow! What a great story. Anthro really is tops in my book when it comes to customer service. I'm thrilled for Tien that she will have her vest. I shop at two B&Ms–Seattle downtown and Seattle U. Village–and part of the reason I'm there every week is that the staff of both stores is incredibly friendly, helpful, and accomodating. Always a friendly greeting, helpful but not obtrusive service, and very flexible returns. I love the clothes and the displays are beautiful, but the excellent people working there are a key reason anthro is my favorite store. It really makes a difference when the employees seem happy to be there 🙂
Hooray! Great story!!On a related note – do you normally get tracking info when have an item shipped from a store? I have an item on it's way to me from a Washington store…should I call them and ask for the tracking info?
Patti–All items coming from a store goes via UPS ground, unless you request special services (2 day or next day air). If you call the store, they will give you a tracking number.Anthro continues to amaze and surprise me with their excellent customer service. I'm a loyal customer for life for the way they go out of their way to make sure I'm a happy customer.
Yay! I'm glad this story got a happy ending. Go Anthro!
That's awesome tien -I'm so happy this got resolved. I know how badly you wanted that vest and I was so sad when you posted that your package got lost.The very same thing happened to my sister-in-law to-be. She ordered a Thousand Days Skirt and even thought it said delivered, she never got it – she suspected her neighbor stole it. She called anthro to tell them and they sent her another one free of charge. Yay Anthro!
I have been following this case of "Tien and the missing vest" I can't believe that anthro sent another one free of charge- amazing customer service exists?!
Wow, Tien, that's an awesome story. Thanks for sharing! I'm always impressed with Anthro's customer service, but in this case they really went above and beyond.
Great news Tien! I love and try to patronize stores that go above and beyond with Customer Service. I don't mind paying extra and getting great service.
That's fantastic to hear! I had just read Tien's story and felt so bad for her. I'm glad Anthropologie has such great customer service. My curiosity is killing me though…I wonder what happened to Tien's vest!
There you go, just goes to show why it helps to be loyal to Anthro!! I am so so excited for you Tien, I know you've been dying for this item. This is a great great story, and so glad you'll be getting your vest!! Can't wait to see it on!!
I totally love Anthro for their customer service, I hope that as they are expanding they still keep the quality of their CS.
I read your blog this morning and felt so bad for you. I'm glad it ended up in a happy note. Can't wait to see you in your new vest.
i was in the lenox mall anthro (atlanta) today, and they had the hydrangea flurry vest in every size, in case anyone else is searching for it. it's so cute; i'm hoping for another markdown!
Yay Tien! Can't wait to see what outfits you come up with. Love Anthro and their amazing customer service. Also the San Jose store has the Cascading Foilage dress in a size 12 for 19.95 in case anyone was looking for it.
The Anthropologie out here in L.A. at The Grove always has the best customer service! It's such a large store in comparison to the other stores in the surrounding So Cal locations and yet the service is always above and beyond. I live and work so much closer to other Anthro locations but the service at The Grove always makes me come back to their location…even if I have to drive a few more miles! 13 more miles to be exact!
while we're on this topic, i must send a shout out to the awesome SF store on market st! on my last vacation this past winter, my family and i went to SF and my friend and i had a downtown shopping day, so of course we made a stop at anthropologie! 🙂 we got there and were mesmerized by all the pretty things, and we were taking our time checking everything out. we didn't even notice when the music stopped playing, but while we had just started searching the sale racks, we heard one of the SA's tell her coworker that there were "two in sales" referring to my friend and i. haha. then we finally looked around and realized that there wasn't anyone around, and we asked the SA and found out that they had been closed for must have been at least the past half hour!! my friend and i felt soo bad, we hurried and got all our items together so they could ring us up. but wow! they didn't even approach us to shoo us out of the store!! normally retailers like to shoo their customers out the doors a few minutes before closing time. but anthropologie is just awesome like that! 🙂 another time, just last week actually, i called asking about a certain top that isn't available online anymore, and the SA who was helping me had me on hold for a long time–seemed like at least 10 minutes. but when she got back on the phone she reported that they didn't have that item in store. my guess is that she was searching high and low for it and that's why she had me on hold for so long! 🙂 even though i had to wait, i really appreciated that she (most likely) looked so hard to find it! thank you BREA (not sure how to spell her name)! 🙂 i must also say that having called different stores around the country in search of items, i was always really pleased by the fact that even if they had just looked for the same item for another customer 10 minutes ago, the SA's would be so willing to take another look just to make sure. i love anthropologie and its employees!! 🙂
Thanks for keeping us posted. I left you something on my blog!