Notes from Urban Outfitters Q4 2018 Results Earnings Call

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Notes from Urban Outfitters Q4 2018 results :: Effortlessly with roxy

It’s time for our favorite post each quarter! Let’s dissect Anthropologie parent company Urban Outfitters Q4 2018 results! Earlier this month the earnings call was held. After a week with no transcript online I feared the results would be secret and in some long-lost vault of calls un-transcripted. Luckily, the call notes did eventually appear online which I am very grateful for.

First, as always, let’s start with the financial part of the call.


“Total Company or URBN sales for the fourth quarter of fiscal 2018 increased 6% versus the prior year. The increase in sales resulted from a 4% URBN Retail segment comp, a 6% increase in Free People wholesale sales, and a $16 million increase in non-comp sales.

Digital growth was driven by increases in sessions and conversion rate, while average order value was flat. Store comp sales remained negative, due to declines in transactions and units per transaction, which more than offset increases in average unit selling price.

By brand, our Retail segment comp rate was positive at all three brands with increases of 8% at Free People, 5% at Anthropologie and 2% at Urban Outfitters. Our URBN Retail segment comp was the strongest in January, followed by November and then December.”

Anthropologie had its fourth straight quarter of positive results, which is fantastic and a bit unbelievable! When I read this I thought to myself that home, beauty and such must be propping up the apparel results a bit, and this was confirmed later in the call.

Before we get to that though, you should know that there are three new Anthropologies on the way (no word on whether these are Anthropologies or Anthropologie & Co large format stores), and that Urban Outfitters plans to close 11 stores across all its brands, though it didn’t announce a specific breakdown. I have to believe that one of the stores to go will be the Spring St Free People in Soho, because they recently opened a much larger outpost a few blocks away on West Broadway between Spring and Broome. There’s no reason to keep both stores open.


Next up on the call was commentary on Urban Outfitters Q4 2018 results from CEO Richard Hayne.

“For the past several years, we, along with most apparel retailers, have faced powerful headwinds. The economy has been sluggish and wage growth stagnant. Technology has disrupted our channel economics. And our most important product category, apparel, has remained stuck in the fashion rut of skinny jeans and yoga pants. One article published in Bloomberg news entitled The Death of Clothing, declared that fashion was over forever. Well, I believe, reports of its death have been greatly exaggerated, to borrow a phrase.

This fashion revival doesn’t mean there aren’t too many apparel stores in North America, there are. And it doesn’t mean that technology has stopped causing disruption, it hasn’t. In fact, in the fourth quarter, digital penetration of our total Retail segment sales exceeded 40% for the first time. What the resurgence of fashion demand does mean is an opportunity to succeed in spite of these hurdles which is why we’re so excited and optimistic.

Before I turn the call over to the brand leaders to discuss their respective results, I want to discuss the impact of the new tax laws on the Company. We believe that if we perform to our FY19 plan, we could experience a reduced tax burden greater than $30 million. Given this reduction, the resurgence of fashion and the state of the economy, we believe larger investments in future growth projects are warranted. During the year, our plan reflects incremental investments to support our fast-growing digital business, including upgrades to our capabilities around mobile, personalization, loyalty, marketing, search, ease of checkout and load speeds. This will require hiring additional engineers and project managers and contracting with more service providers.”

My thoughts.

Certainly the tax reform bill has helped businesses, and it’s great to hear that Urban Outfitters plans to use their newfound bounty to invest in further personaliziation and loyalty projects! I’m still sad that they condensed all their brand websites into one — FP Me on Free People’s site remains a shell of its former fabulous self. Anthropologie’s galleries are gone though that could be because they only seemed to want to show one or two body types in there.

I would love to see a more functional wish list on Anthropologie’s site, and better store search options. Right now for example the site keeps populating the wrong location information for me, often showing weirdly store results for Virginia or Oregon. Additionally, I would love to be able to pick my preferred store — when I lived in Harlem the location-based store search’s top results were always in New Jersey which is hardly local nor convenient for a Manhattanite, and now in Brooklyn I almost always see the Fidi Anthropologie’s results first. And they don’t seem to carry much!

By the way Anthropologie, open an Anthro & Co in Brooklyn. Pretty please? Preferably not in Williamsburg.

Anthropologie commentary.

Next on the call it was Anthropologie Group CEO David McCreight’s turn to share his comments.

“As we mentioned on previous calls, store traffic patterns had been improving, but we had yet to experience commensurate improvement in sales. We are happy to report that the Anthropologie stores delivered a positive Q4 sales comp, notably while our digital business continued its double-digit expansion.

For the first time in a while, product growth was fueled not only by emerging the businesses of Home, Accessories, Beauty, BHLDN, and Terrain, but also supported this past quarter by our apparel category which posted a positive comp.

Interestingly, as we moved beyond the holiday season into January, both the Anthropologie apparel and accessories divisions experienced a marked acceleration in demand for spring transition goods.

Dick’s early call, hailing the imminent arrival of a bottoms-led fashion cycle is looking prescient. Indeed, bottoms are our fastest growing category, but the improvement in apparel trend has been broad-based across most apparel categories. I attribute much of the recent trajectory to the merchant, design and creative teams’ better alignment with our customers’ tastes. Under Hillary’s leadership the teams have delivered clearer product messaging in both channels and sharp execution of the season’s transition strategy.”


My thoughts.

I have several thoughts here. Firstly, customers were probably eager to see Spring Anthropologie stuff in January because the Winter collection was awful. Sorry but you know it’s true Anthropologie Now I shall leave my critiques behind because the rest of this news is great! I very cautiously agree that the apparel is showing marked improvement. Is there still boxy crap? Yes. Are the dresses by and large still cut way too small in the boobs, or way to big overall to flatter? Yes. However, as we discussed last week, Anthropologie just might be getting cute again! That is something I welcome.

I was a little disappointed that there was no direct commentary on how the Anthropologie & Co large format concept is doing. Are they still seeing great results? Are they planning to open more? These questions remain a mystery for at least another quarter. Personally I’ve been mostly impressed by these bigger stores, though not always. The Westport, CT Anthropologie & Co for example is huge and beautiful; the Financial District Anthropologie & Co is such a small space it doesn’t deserve the name.

Anthropologie announces Anthropologie Home at Nordstrom :: Notes from Urban Outfitters Q4 2018 results :: Effortlessly with roxy

Nordstrom x Anthropologie Home.

There was some very exciting news in Mr. McCreights’s Urban Outfitters Q4 2018 results commentary for Anthropologie however. And that is the launch of Anthropologie Home at Nordstrom!! The announcement was nearly hidden in a spate of good news and I have so many questions, but here’s what we do know. As of now 15 Nordstrom stores will carry Anthropologie home goods, while on Nordstrom’s website much from Anthro’s entire Home line except furniture is available.

One of the analysts directly asked about this collaboration.

Mark Altschwager
“The Nordstrom news was really exciting. Just curious how quickly that could ramp. And what’s the opportunity to expand beyond home?”

David McCreight
“We are thrilled to be rolling out domestically with one of URBN’s strategic wholesale partners. And we have mentioned we are building on the very strong relationship. Free People has built with Nordstrom over the years. And we see some really interesting strategic synergies between the brands. As you know, Nordstrom does not have a particularly strong home business; Anthropologie has a very strong home business, but they also have wonderful customer base and very similar standards that we do. We are going to start off with roughly four to five stores in early — sorry, 15 stores early scattered throughout the nation. About half of those markets have Anthropologies and other half of them do not have an Anthropologie store nearby.

And then, based on the early response and confidence from the Nordstrom’s team, we are looking to expand, I’d say relatively aggressively into fall…

Richard Hayne
And Mark the other answer to your question, which is, could we have other product categories from either Anthropologie or Urban Outfitters Wholesale through the Nordstrom channel, yes, I think that that’s possibility, and that we are thinking about that as we speak.


Final thoughts.

So, Nordstrom stores will carry Anthropologie Home items to start with plans to ramp that number up by Fall 2018. Very exciting! Nordstrom has an excellent customer service policy and generous free shipping policies, and the fact that stores will have Anthro home goods in them can only be good news. I’m very excited to see how this goes over the next quarter!

Below some of my favorite Anthropologie Home items you can now find at Nordstrom. If you love shopping at Nordstrom as much as I do, be sure to check out this post about a very special in-store shopping event coming up this weekend!


Further Reading:
Urban Outfitters Q4 2018 Earnings Call Transcript || Seeking Alpha



  1. Nancy
    March 21, 2018 / 9:15 am

    One quick comment to reinforce what you said on sizing…what has happened to Maeve? It is now cut so small in the bust area in particular that I hesitate to even order a dress from that brand and it was always a "go to" for me. Is that brand exclusive to Anthro? Also is this a cost cutting move? Less fabric but same or higher price?

    • March 21, 2018 / 10:25 am

      I agree Nancy. I remember that Moulinette Soeurs was at one time, maybe 2008-2009, very tight in the bust. And now Maeve seems to have taken over those fit issues. It's disappointing.

  2. Anthropolitan
    March 21, 2018 / 2:13 pm

    Thanks for posting this, Roxy – I always look forward to this post!

    Here's a link to the Bloomberg story they referenced "The Death of Clothing". (and if you read it, please tell me that people really don't wear sneakers to a wedding!!!)

    I'm not sure what to say, except they are going in a direction that is further and further from what I'm looking for (but seems to follow what lots of other people want). I still buy clothes, and I still want to try on my clothes in a real store. I really admire Anthro's furniture, but it's way out of my price range, and I won't be buying it. I only make occasional forays into the home dept. (tablecloths and latte bowls – just bowls in general).

    Good for them that they are doing well, but I think the problem for me is that Anthro doesn't really speak to me anymore. (Although Free People still does). I don't have any one head-to-toe store anymore. Maybe it's just that my style has changed?

    • March 22, 2018 / 9:52 am

      Thank you for that link Anthropolitan! I wonder, is Anthropologie's new direction like J. Crew in 2013-14? The latter garnered a ton of attention, and lots of store visits by young people with no money, but their sales crashed hard.

      So many retailers are like a 40-year-old man with a midlife crisis. They only seem to care about young 20-somethings, many of whom do not yet earn enough to support the store, while ignoring the beautiful woman right under their nose.

  3. ZiggyM
    March 22, 2018 / 1:08 am

    Anthropologie's aesthetic has changed dramatically in the past ten years. What happened to their in-house brands (Odillie, Floreat, Leifsdottir, etc…)? It was fun checking out a catalog (remember those?) to look over cute and unique clothing. Sadly those days are gone. I hardly visit the brick and mortar stores anymore because more space is allotted to home and decor. It is boring! It's not the same experience shopping there anymore. I'm not saying that there aren't treasures to be found there occasionally, but it used to be that the entire store was filled with gems.

    • March 22, 2018 / 9:54 am

      So true ZiggyM! I mentioned this in the last quarterly review, but maybe I'm just so used to the awful stuff now that any little hint of what was gets me overly excited? Only time will tell. Floreat is back though not in the sense we knew it. The truth is that many of those old Anthropologie labels died because the designers moved on. And the designers moved on because Anthropologie was flying high circa 2011-12, and decided they wanted to go in a new direction to capture a younger audience.

      So…how's that working for ya, Anthro? Higher price points and inferior quality? Because I know teens who fit into Anthro beautifully, but very few who can afford it. When I was 18-19, I couldn't wait to be able to afford Anthropologie…but that was because the quality was great and the designs were so appealing! They've lost THAT direction for sure.

  4. Soleil
    March 22, 2018 / 9:46 am

    I went in person to Anthro yesterday for the first time in a while and was surprised to find a few things I liked (didn't buy, just looked). They are slowly getting back to a-line skirts (the Betta and Willem are truly nice in person) and I also found some of their new Anthropologie brand items cute. The visit gave me a bit of that old feeling of nice cottons and linens and unique colour combos, etc. But still: lots of polyester, without a corresponding price drop. And, to your point about their horrid winter line, Roxy: the sale room was full of nothing but crappy stuff clearly nobody wants. I'm glad they seem to have internalized some of their customer feedback, though. I guess we shall see…

    • March 22, 2018 / 9:55 am

      That is so good to hear Soleil! I agree, I've managed to spend a bit of my gift card stash recently and that makes me happy.

  5. March 25, 2018 / 1:24 pm

    Sadly, my bottom is also my fastest growing category….

    Good to hear that the company is doing okay. I would hate for my store to close! I'm still finding things I want every month or so, and I love browsing after work. More a-line skirts please!

  6. Leigh Mingle
    October 6, 2018 / 4:22 pm

    Anthropologie just feels so out of step with the world. It feels stuffy now. The clothes are beautiful, but not practical. The sizing is out of touch with real women. The fact they don't have a plus line seems completely insane. It just feels like the rich white dude of stores.. used to be king, but now it just feels meh.

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