Since I spend a good amount of time picking Anthropologie apart it’s only fair to celebrate them when they go above and beyond. These are some stories about how awesome Anthropologie’s employees can be.
The first tale comes from Laura, who went to her local Anthropologie (Fashion Valley in San Diego) hoping to buy the Manor Gates Dress ($188, review here) for a party:
Hi Roxy! I wanted to share a great CS experience I had at Anthropologie recently. I was invited to a party at my boyfriend’s work and I’d convinced myself that only the Manor Gates Dress would work. I went to Fashion Valley to buy it. Unfortunately the dress wasn’t available there, and a call to CS revealed that the dress was sold out in my size. I was devastated! The SA was so nice and offered to help me pick another dress but I didn’t see anything else I wanted. Nothing else really stacked up.
A week later I still hadn’t picked out a dress. That day I received a phone call — it was the SA from Fashion Valley. She called to let me know they’d gotten a Manor Gates Dress back in my size as a return, would I like to purchase it? Um, yeah! I rushed over and tried the dress on. It fit perfectly! I was so happy that the SA remembered that I asked for her help picking out a cardigan and earrings to go with it. I wore the dress to the party and got so many compliments. If that SA hadn’t remembered that I was looking for the dress I would still be sitting in my closet deciding what to wear.
My little heart warmed over reading Laura’s story. I’m so glad she got the dress she wanted! The next tale is from Monica:
I love the staff at the Durham Anthropologie. They’re so friendly and helpful! I’d bought a necklace (the Zebraflower Necklace (now $100)) from the website. When the box arrived I was so angry to find the necklace had broken on its way to me. I called CS immediately to see if I could exchange it for another one but they were sold out and no stores had it.
I brought the necklace to the store to return it. The SA asked me what happened. After I told her she offered to check her system to see if any stores had it. I told her that CS couldn’t find any but she said they can only share stores that have at least 3 of an item and she’d be able to see if stores had even 1. After checking she found one in New York City. She called on my behalf and about 10 minutes later a new necklace was on its way to me! I was so impressed when she asked the SA in NYC to pack the necklace in extra tissue because mine had broken in transit. Sure enough, the new necklace arrived safely.
Great news Monica! (And such a pretty necklace.) The last story is from me. Last week a community member alerted me that my online wishlist had somehow been associated with someone else — their email, address and information was tied to the public version of the wish list but wasn’t there when I logged in, so there was no way to delete it.
I shot an email to customer service. I was freaked out about losing the list and pleaded for them to fix it. Anthropologie’s E-commerce Operations Coordinator reached out to me a short time later to apologize and assure me they’d do everything they could so I didn’t lose the list. They worked on it over the weekend (!) and on Monday I heard back that the issue was resolved with my wishlist still intact. Whew!! All 421 items are still there. I’ve scored quite a few old popbacks from that list and I know the community has too. If I had lost it…well, I would have been really upset. Cheers to Anthropologie’s tech team for resolving the issue quickly!
If you have your own tale of awesome customer service, please share in the comments! It is one of the things that sets Anthropologie apart and they deserve the kudos.
Previously:
Another tale of awesome customer service
