Anthropologie (and all Urban Outfitters brands) is plunging into the customer service …

Oh good lord. That’s what I said when I got off the plane after a blissful week+ getaway with my wonderful fiancé. My blissful state quickly gave way to several emails from community members, plus two upset emails from personal shopping customers. Upset about what you ask? Anthropologie’s increasingly shitty customer service. Sorry to put it so bluntly, but the…
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RECENT PURCHASES I ♥

Anthropologie’s new return policy and the death of the unconditional guarantee

Taking a look into the abyss with Anthropologie. After years of threats, it’s finally happened: Anthropologie has updated its return policy as of July 9, 2018. Goodbye to an unlimited return window and hello to 60 day return windows. What does this policy shift mean for Anthropologie, and why are Anthro lovers upset by this change? It’s complicated. Anthropologie is…
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CURRENT CRAVINGS

Let’s talk Anthro’s survey

Check your email, Anthro lovers! There might just be a survey waiting for you. It arrived in my inbox yesterday (September 7) with the subject line “We’re curious…” To entice you to take the survey there’s even a treat at the end — 20% off your next full price purchase. I’ve got the code (which is the same for everyone)…
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Recent Zara wins + wants

REVERSIBLE XL KLIMT TOTE BAG
WATER RESISTANT HOODED TRENCH COAT
EMBROIDERED BLOUSE
EVERYDAY BACKPACK
ANIMAL PRINT BOX BAG
STUDDED EQUESTRIAN CROSSBODY BAG
OVERSIZED COTTON COAT
BELTED JACKET WITH POCKETS
PRINTED KNIT TOP
TEXTURED KNIT DRESS WITH RUFFLES DETAILS
STUDDED SLINGBACK BALLET HEELS
WIDE HEELED SLINGBACKS
RUFFLED EMBROIDERED SHIRT
HEELED SUEDE ANKLE BOOTS
MID-HEIGHT HEELED ANKLE BOOTS WITH STRETCHY PANELS
TIED KNIT TOP
SPLIT LEATHER HEELED COWBOY ANKLE BOOTS
LACE TOP
SUEDE LOOK COAT
STRIPED SWEATER
FLORAL PRINT DRESS
BELTED TRENCH COAT
HOUNDSTOOTH COAT
MULTICOLOR KNIT DRESS
FLORAL PRINT BLOUSE
DOUBLE BREASTED BUTTONED COAT
ROCKER LEATHER CROSSBODY BAG WITH CHAIN
FAUX SUEDE FRINGED OVERSHIRT
PACKABLE RAINCOAT
MOCK NECK SWEATER
OPEN KNIT TOP
RUFFLED DRESS
POCKET CAPE
MULTICOLORED STRIPED TOP
OPENWORK SWEATER
ANIMAL PRINT MINI BAG
TOP WITH TIE WAIST
CROPPED FLEECE COAT
DOUBLE-FACED JACKET
FLORAL PRINT DRESS
SEQUIN RUFFLED TOP
PLEATED SKIRT
FRINGED PLAID JACKET
LEATHER EQUESTRIAN CROSSBODY BAG
EMBROIDERED BLOUSE
DOUBLE BREASTED TRENCH COAT WITH BUTTONS
FAUX SUEDE SKIRT
LACE TOP
HEELED SLINGBACK VINYL SHOE
METALLIC THREAD RUFFLED TOP
SPLIT LEATHER FRINGED CROSSBODY BAG
FLORAL ORGANZA HOOP EARRINGS
PACK OF PEARL AND ACETATE BARRETTES
LACE TOP
SEMICIRCULAR CROSSBODY BAG
PLEATED DRESS
PACK OF SPARKLING MULTICOLOR HAIR CLIPS
OVERSIZED COAT WITH POCKETS
ANIMAL PRINT TOP
RUFFLED BLOUSE
CONTRASTING LACE DRESS
FLORAL PRINT BLOUSE
FAUX PEARL BEJEWELED EARRINGS
FAUX LEATHER SKIRT
SLINGBACK LEATHER HEELS
ORGANZA FLOWER EARRINGS
ANIMAL EMBOSSED SHOPPER BAG
HEELED LEATHER SQUARE TOE SANDALS
LEATHER MID-HEEL SLINGBACKS
SATIN SKIRT
PRINTED MINI DRESS
BELTED COAT
EMBROIDERED SKIRT
SPARKLY KNIT BLOUSE
FRINGE JACKET
PACK OF SPARKLING MULTICOLOR HAIR CLIPS
ANIMAL PRINT BLOUSE
BACKPACK WITH RING
SATIN DRESS
TORTOISESHELL WIDE HEELED SANDALS
SATIN SKIRT
SCALLOP TRIM POPLIN SHIRT
ANIMAL PRINT LEATHER MINI CROSSBODY BAG
PLEATED SKIRT
STUDDED ANIMAL PRINT SNEAKERS

Catharsis: Anthropologie makes changes to its return policy

Update: I have been contacted by Anthropologie’s home office social media team to say that the return policy is not changing. However, this contradicts information I received from several store employees, so I have asked for clarification from a senior manager in customer relations at the home office. Stay tuned! Anthropologie has long rivaled Nordstrom for one of the most generous return…
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Catharsis: Anthropologie’s May Pre-Shop and their recent survey too

Anthropologie’s May preview is all white and features items like the Tania Ruffled Pullover ($118). Hooooooooooo boy. Is it time for an intervention? That’s what I wondered as I perused Anthropologie’s May 2017 Journal Pre-Shop page, a page that is all white. It’s all white!! You get Free Shipping on your purchase today too, no code or minimum purchase required. Inside,…
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Why styling matters: The Rosewood Lace Blouse

photo via Anthropologie Milwaukee left model: jacket // dress // belt // shoes middle model: hat // necklace // top // jeans // booties right model: sweater // necklace // jeans // mules On Instagram, I follow over 200 Anthropologie stores. Why? Because the store stylists are so talented! Take this photo for above for example. The smiling model in the…
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Why are sales suffering at so many women’s stores? They made …

Anthropologie’s summer windows in the Allen, TX store. Following up from the Urban Outfitters’ Q2 earnings’ call post last week, here’s a very interesting article from the Washington Post on the sad, sad, sad state of women’s clothing these days. The thesis of the column is simple: Consumers have money to spend but mostly can’t find clothes they want to…
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