Anthropologie (and all Urban Outfitters brands) is plunging into the customer service …

Oh good lord. That’s what I said when I got off the plane after a blissful week+ getaway with my wonderful fiancé. My blissful state quickly gave way to several emails from community members, plus two upset emails from personal shopping customers. Upset about what you ask? Anthropologie’s increasingly shitty customer service. Sorry to put it so bluntly, but the…
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RECENT PURCHASES I ♥

Anthropologie’s new return policy and the death of the unconditional guarantee

Taking a look into the abyss with Anthropologie. After years of threats, it’s finally happened: Anthropologie has updated its return policy as of July 9, 2018. Goodbye to an unlimited return window and hello to 60 day return windows. What does this policy shift mean for Anthropologie, and why are Anthro lovers upset by this change? It’s complicated. Anthropologie is…
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CURRENT CRAVINGS

Let’s talk Anthro’s survey

Check your email, Anthro lovers! There might just be a survey waiting for you. It arrived in my inbox yesterday (September 7) with the subject line “We’re curious…” To entice you to take the survey there’s even a treat at the end — 20% off your next full price purchase. I’ve got the code (which is the same for everyone)…
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Recent Zara wins + wants

PLEATED SKIRT
BELTED JACKET WITH POCKETS
FAUX LEATHER SKIRT
ORGANZA FLOWER EARRINGS
WATER RESISTANT HOODED TRENCH COAT
MULTICOLOR KNIT DRESS
SCALLOP TRIM POPLIN SHIRT
ANIMAL PRINT TOP
HEELED LEATHER SQUARE TOE SANDALS
SPARKLY KNIT BLOUSE
ROCKER LEATHER CROSSBODY BAG WITH CHAIN
SATIN SKIRT
HEELED SUEDE ANKLE BOOTS
STRIPED SWEATER
SUEDE LOOK COAT
MID-HEIGHT HEELED ANKLE BOOTS WITH STRETCHY PANELS
CROPPED FLEECE COAT
FLORAL PRINT DRESS
DOUBLE-FACED JACKET
FLORAL PRINT DRESS
EMBROIDERED BLOUSE
TEXTURED KNIT DRESS WITH RUFFLES DETAILS
SLINGBACK LEATHER HEELS
SATIN DRESS
POCKET CAPE
PACK OF PEARL AND ACETATE BARRETTES
FAUX SUEDE FRINGED OVERSHIRT
DOUBLE BREASTED TRENCH COAT WITH BUTTONS
ANIMAL PRINT BLOUSE
ANIMAL EMBOSSED SHOPPER BAG
REVERSIBLE XL KLIMT TOTE BAG
EMBROIDERED SKIRT
FAUX SUEDE SKIRT
LACE TOP
STUDDED SLINGBACK BALLET HEELS
FLORAL PRINT BLOUSE
PRINTED MINI DRESS
FRINGE JACKET
PLEATED DRESS
FAUX PEARL BEJEWELED EARRINGS
SEQUIN RUFFLED TOP
STUDDED EQUESTRIAN CROSSBODY BAG
SEMICIRCULAR CROSSBODY BAG
FLORAL ORGANZA HOOP EARRINGS
SATIN SKIRT
OPENWORK SWEATER
TIED KNIT TOP
OVERSIZED COAT WITH POCKETS
ANIMAL PRINT MINI BAG
BACKPACK WITH RING
RUFFLED DRESS
PACK OF SPARKLING MULTICOLOR HAIR CLIPS
OVERSIZED COTTON COAT
TOP WITH TIE WAIST
MOCK NECK SWEATER
PLEATED SKIRT
PACKABLE RAINCOAT
FLORAL PRINT BLOUSE
OPEN KNIT TOP
FRINGED PLAID JACKET
PRINTED KNIT TOP
DOUBLE BREASTED BUTTONED COAT
LACE TOP
METALLIC THREAD RUFFLED TOP
LEATHER MID-HEEL SLINGBACKS
TORTOISESHELL WIDE HEELED SANDALS
LEATHER EQUESTRIAN CROSSBODY BAG
LACE TOP
EMBROIDERED BLOUSE
WIDE HEELED SLINGBACKS
ANIMAL PRINT LEATHER MINI CROSSBODY BAG
MULTICOLORED STRIPED TOP
SPLIT LEATHER HEELED COWBOY ANKLE BOOTS
RUFFLED EMBROIDERED SHIRT
SPLIT LEATHER FRINGED CROSSBODY BAG
HEELED SLINGBACK VINYL SHOE
PACK OF SPARKLING MULTICOLOR HAIR CLIPS
RUFFLED BLOUSE
EVERYDAY BACKPACK
BELTED TRENCH COAT
BELTED COAT
CONTRASTING LACE DRESS
ANIMAL PRINT BOX BAG
STUDDED ANIMAL PRINT SNEAKERS
HOUNDSTOOTH COAT

Catharsis: Anthropologie makes changes to its return policy

Update: I have been contacted by Anthropologie’s home office social media team to say that the return policy is not changing. However, this contradicts information I received from several store employees, so I have asked for clarification from a senior manager in customer relations at the home office. Stay tuned! Anthropologie has long rivaled Nordstrom for one of the most generous return…
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Catharsis: Anthropologie’s May Pre-Shop and their recent survey too

Anthropologie’s May preview is all white and features items like the Tania Ruffled Pullover ($118). Hooooooooooo boy. Is it time for an intervention? That’s what I wondered as I perused Anthropologie’s May 2017 Journal Pre-Shop page, a page that is all white. It’s all white!! You get Free Shipping on your purchase today too, no code or minimum purchase required. Inside,…
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Why styling matters: The Rosewood Lace Blouse

photo via Anthropologie Milwaukee left model: jacket // dress // belt // shoes middle model: hat // necklace // top // jeans // booties right model: sweater // necklace // jeans // mules On Instagram, I follow over 200 Anthropologie stores. Why? Because the store stylists are so talented! Take this photo for above for example. The smiling model in the…
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Why are sales suffering at so many women’s stores? They made …

Anthropologie’s summer windows in the Allen, TX store. Following up from the Urban Outfitters’ Q2 earnings’ call post last week, here’s a very interesting article from the Washington Post on the sad, sad, sad state of women’s clothing these days. The thesis of the column is simple: Consumers have money to spend but mostly can’t find clothes they want to…
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