Anthropologie (and all Urban Outfitters brands) is plunging into the customer service …

Oh good lord. That’s what I said when I got off the plane after a blissful week+ getaway with my wonderful fiancé. My blissful state quickly gave way to several emails from community members, plus two upset emails from personal shopping customers. Upset about what you ask? Anthropologie’s increasingly shitty customer service. Sorry to put it so bluntly, but the…
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BUILD YOUR WORK WARDROBE

Anthropologie’s new return policy and the death of the unconditional guarantee

Taking a look into the abyss with Anthropologie. After years of threats, it’s finally happened: Anthropologie has updated its return policy as of July 9, 2018. Goodbye to an unlimited return window and hello to 60 day return windows. What does this policy shift mean for Anthropologie, and why are Anthro lovers upset by this change? It’s complicated. Anthropologie is…
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CURRENT CRAVINGS

Let’s talk Anthro’s survey

Check your email, Anthro lovers! There might just be a survey waiting for you. It arrived in my inbox yesterday (September 7) with the subject line “We’re curious…” To entice you to take the survey there’s even a treat at the end — 20% off your next full price purchase. I’ve got the code (which is the same for everyone)…
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Catharsis: Anthropologie makes changes to its return policy

Update: I have been contacted by Anthropologie’s home office social media team to say that the return policy is not changing. However, this contradicts information I received from several store employees, so I have asked for clarification from a senior manager in customer relations at the home office. Stay tuned! Anthropologie has long rivaled Nordstrom for one of the most generous return…
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TRENDY SANDALS AND WEDGES THAT FEEL GREAT

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Catharsis: Anthropologie’s May Pre-Shop and their recent survey too

Anthropologie’s May preview is all white and features items like the Tania Ruffled Pullover ($118). Hooooooooooo boy. Is it time for an intervention? That’s what I wondered as I perused Anthropologie’s May 2017 Journal Pre-Shop page, a page that is all white. It’s all white!! You get Free Shipping on your purchase today too, no code or minimum purchase required. Inside,…
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Why styling matters: The Rosewood Lace Blouse

photo via Anthropologie Milwaukee left model: jacket // dress // belt // shoes middle model: hat // necklace // top // jeans // booties right model: sweater // necklace // jeans // mules On Instagram, I follow over 200 Anthropologie stores. Why? Because the store stylists are so talented! Take this photo for above for example. The smiling model in the…
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Why are sales suffering at so many women’s stores? They made …

Anthropologie’s summer windows in the Allen, TX store. Following up from the Urban Outfitters’ Q2 earnings’ call post last week, here’s a very interesting article from the Washington Post on the sad, sad, sad state of women’s clothing these days. The thesis of the column is simple: Consumers have money to spend but mostly can’t find clothes they want to…
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