Anthropologie (and all Urban Outfitters brands) is plunging into the customer service …

Oh good lord. That’s what I said when I got off the plane after a blissful week+ getaway with my wonderful fiancé. My blissful state quickly gave way to several emails from community members, plus two upset emails from personal shopping customers. Upset about what you ask? Anthropologie’s increasingly shitty customer service. Sorry to put it so bluntly, but the…
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RECENT PURCHASES I ♥

Anthropologie’s new return policy and the death of the unconditional guarantee

Taking a look into the abyss with Anthropologie. After years of threats, it’s finally happened: Anthropologie has updated its return policy as of July 9, 2018. Goodbye to an unlimited return window and hello to 60 day return windows. What does this policy shift mean for Anthropologie, and why are Anthro lovers upset by this change? It’s complicated. Anthropologie is…
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CURRENT CRAVINGS

Let’s talk Anthro’s survey

Check your email, Anthro lovers! There might just be a survey waiting for you. It arrived in my inbox yesterday (September 7) with the subject line “We’re curious…” To entice you to take the survey there’s even a treat at the end — 20% off your next full price purchase. I’ve got the code (which is the same for everyone)…
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Recent Zara wins + wants

EVERYDAY BACKPACK
ANIMAL EMBOSSED SHOPPER BAG
EMBROIDERED BLOUSE
HEELED SUEDE ANKLE BOOTS
SEQUIN RUFFLED TOP
ANIMAL PRINT BLOUSE
SEMICIRCULAR CROSSBODY BAG
BACKPACK WITH RING
PLEATED SKIRT
MID-HEIGHT HEELED ANKLE BOOTS WITH STRETCHY PANELS
ORGANZA FLOWER EARRINGS
PACK OF SPARKLING MULTICOLOR HAIR CLIPS
LACE TOP
SATIN SKIRT
ANIMAL PRINT LEATHER MINI CROSSBODY BAG
ANIMAL PRINT BOX BAG
SPLIT LEATHER FRINGED CROSSBODY BAG
OPENWORK SWEATER
OVERSIZED COAT WITH POCKETS
RUFFLED EMBROIDERED SHIRT
DOUBLE BREASTED BUTTONED COAT
BELTED COAT
TIED KNIT TOP
LACE TOP
FLORAL PRINT BLOUSE
HEELED LEATHER SQUARE TOE SANDALS
OPEN KNIT TOP
REVERSIBLE XL KLIMT TOTE BAG
SATIN SKIRT
LEATHER EQUESTRIAN CROSSBODY BAG
ANIMAL PRINT MINI BAG
SLINGBACK LEATHER HEELS
SPLIT LEATHER HEELED COWBOY ANKLE BOOTS
WATER RESISTANT HOODED TRENCH COAT
HEELED SLINGBACK VINYL SHOE
FLORAL PRINT DRESS
HOUNDSTOOTH COAT
TORTOISESHELL WIDE HEELED SANDALS
MULTICOLORED STRIPED TOP
ROCKER LEATHER CROSSBODY BAG WITH CHAIN
RUFFLED DRESS
POCKET CAPE
RUFFLED BLOUSE
STUDDED EQUESTRIAN CROSSBODY BAG
EMBROIDERED SKIRT
TEXTURED KNIT DRESS WITH RUFFLES DETAILS
PACK OF PEARL AND ACETATE BARRETTES
WIDE HEELED SLINGBACKS
STUDDED SLINGBACK BALLET HEELS
DOUBLE BREASTED TRENCH COAT WITH BUTTONS
FLORAL PRINT DRESS
PLEATED DRESS
FLORAL ORGANZA HOOP EARRINGS
MULTICOLOR KNIT DRESS
CROPPED FLEECE COAT
PRINTED MINI DRESS
PLEATED SKIRT
FAUX LEATHER SKIRT
SPARKLY KNIT BLOUSE
FLORAL PRINT BLOUSE
LEATHER MID-HEEL SLINGBACKS
FRINGE JACKET
STUDDED ANIMAL PRINT SNEAKERS
METALLIC THREAD RUFFLED TOP
FAUX PEARL BEJEWELED EARRINGS
FAUX SUEDE SKIRT
PACKABLE RAINCOAT
SCALLOP TRIM POPLIN SHIRT
LACE TOP
FAUX SUEDE FRINGED OVERSHIRT
EMBROIDERED BLOUSE
TOP WITH TIE WAIST
BELTED JACKET WITH POCKETS
SATIN DRESS
MOCK NECK SWEATER
OVERSIZED COTTON COAT
PRINTED KNIT TOP
SUEDE LOOK COAT
DOUBLE-FACED JACKET
CONTRASTING LACE DRESS
STRIPED SWEATER
FRINGED PLAID JACKET
BELTED TRENCH COAT
ANIMAL PRINT TOP
PACK OF SPARKLING MULTICOLOR HAIR CLIPS

Catharsis: Anthropologie makes changes to its return policy

Update: I have been contacted by Anthropologie’s home office social media team to say that the return policy is not changing. However, this contradicts information I received from several store employees, so I have asked for clarification from a senior manager in customer relations at the home office. Stay tuned! Anthropologie has long rivaled Nordstrom for one of the most generous return…
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Catharsis: Anthropologie’s May Pre-Shop and their recent survey too

Anthropologie’s May preview is all white and features items like the Tania Ruffled Pullover ($118). Hooooooooooo boy. Is it time for an intervention? That’s what I wondered as I perused Anthropologie’s May 2017 Journal Pre-Shop page, a page that is all white. It’s all white!! You get Free Shipping on your purchase today too, no code or minimum purchase required. Inside,…
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Why styling matters: The Rosewood Lace Blouse

photo via Anthropologie Milwaukee left model: jacket // dress // belt // shoes middle model: hat // necklace // top // jeans // booties right model: sweater // necklace // jeans // mules On Instagram, I follow over 200 Anthropologie stores. Why? Because the store stylists are so talented! Take this photo for above for example. The smiling model in the…
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Why are sales suffering at so many women’s stores? They made …

Anthropologie’s summer windows in the Allen, TX store. Following up from the Urban Outfitters’ Q2 earnings’ call post last week, here’s a very interesting article from the Washington Post on the sad, sad, sad state of women’s clothing these days. The thesis of the column is simple: Consumers have money to spend but mostly can’t find clothes they want to…
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