(Note from roxy: Jacquelyn is the stunning lady behind Musings by Jacquelyn.)
Dear Tucson Anthropologie Store,
I want to take this opportunity to thank you. I visit you often, on average once a week. As soon as I walk in your associates are happy to see me, smiling, and offering my daughter Siena a sticker. Shopping at your store is like a treasure hunt. Yes, you may be smaller than your big-city brethren and not carry as many styles or sizes, but you make up for it with excellent customer service. Whether it’s taking the time to get to know me as a customer, offering my daughter markers to color on the fitting room mirror, or inviting us to events, you always grow my loyalty. But I am not alone. I remember they day you opened. This was a big event in my city; I recall a newspaper article about it! I took most of the day off work so I could be one of your first customers, and I was not alone—the store was packed. This was six years ago, and since then I have had a child, who now counts Anthro as her favorite store. She can hardly wait to go visit you!
I love how you offer candy to kids in costume on Halloween, have dog treats for our furry friends, and sponsor doggie adoption events. When it is hot here in the desert you provide a pitcher of cool, iced water at the entrance of the store. In the fitting rooms you have cookies and more water waiting. In the chill of winter you have hot chocolate and yummy treats, which is so nice and thoughtful.
And let’s talk about your fitting rooms. Since you are situated on the second floor of an outdoor mall, the huge window in your fitting room area provides a lovely view of the desert. One can sit on the couch beneath it and just gaze out at the scenery. My husband always appreciates the comfortable “man couches” on which he can sit and relax while I try on and model clothes. My daughter likes looking at books on your coffee tables when she’s not drawing on my fitting room mirror. It’s a win-win for all of us.
I especially appreciate that I can let you know I am looking for an item, and if it comes in you will hold my size and call me to let me know it’s available. You are also really good at coordinating charge-sends when I need to hunt down an item at another store. Thanks to you I got the last purple Gumshoe Sweatercoat in my size in the country! Imagine how surprised and delighted I was when, a few days after visiting your store looking for the item, I received a call from a California store letting me know my local Tucson store had coordinated with them to get this item for me. Now that is customer service!
I can’t imagine how sad I would be if you were to leave town. While I have matured and my tastes have changed and evolved I know I can always find something special to love at your store.
Thank you, Tucson Anthropologie, for providing such a stellar shopping experience.
-Jacquelyn
aww…I want your Anthropologie store!!! Now my local Anthro stores should take notes!
my husband's been bugging me to move to the desert and now i just might!
What a lovely thing to say about your local store. Mine acts like it doesn't want my business but I still love Anthro. It's unrequited love I think.
Wow, your HG store sounds so comfy. The store mgr. obviously knows what s/he is doing. Wish my Anthro offered us seasonal treats…
I love that post it was so sweet and well written!!
Great post, Jacquelyn! Your store sounds awesome. 🙂
Wow, your Anthro is so personalized in its approach to its customers! That's great. =D Sounds wonderful.
Jacquelyn – I feel the same ways towards Bridgeport in OR. They always make me feel welcome, they read my blog, and they know my husband's name. I will never shop any where else 🙂 I'm glad you've got a great store because a bad one can make you feel unwelcome. Thanks for writing this 🙂
This post just made me smile from the way it's written to the pictures and descriptions – just lovely.I think many stores need to take a page from this Anthro on how to make shopping a full and rewarding experience for all members of the family!Thank you for sharing!
I wish my store did this. I have 3 near me and none of them do anything like this. Take note!
Jacquelyn is a great writer :)I live in the same city and visit that same store. I adopted my little dog there at an event in October! SA's know my name, they call me when things I would like come in, they offer outfit help. Its not just buying clothes, it's a pleasant diversion complete with refreshing beverages and great music.
Thanks everyone! I really do like my local Anthro.
wow that sounds great! I love teh seasonal treats idea and that incredible customer service! My store should really take notes, the only thing they seem focused on is making sure people don't steal items, maybe I should start looking for a different location!
What a lovely letter. Everyone could take a lesson for this. Customer service is a dying art that needs to be revived. It is nice to hear it still exists somewhere in the world. My nearest Anthro store is 6 hours away and is quite an event for me to get to go – and they do not treat me or any of the customers all that nice – and they should! The clothes are expensive and let's face it, we have other choices. It is such a joy to hear someone brag and to hear that something deserves the bragging.
What a lovely letter. Everyone could take a lesson for this. Customer service is a dying art that needs to be revived. It is nice to hear it still exists somewhere in the world. My nearest Anthro store is 6 hours away and is quite an event for me to get to go – and they do not treat me or any of the customers all that nice – and they should! The clothes are expensive and let's face it, we have other choices. It is such a joy to hear someone brag and to hear that something deserves the bragging.
that was so sweet Jacquelyn! your store sounds so awesome and i love L♥VE love the desert :)i'm from Oregon, but come down to AZ about once a yr and enjoy Scottsdale, Mesa, Chandler, and Tucson areas very much…it so beautiful and everyone is so nice!i also LOVE visiting Tombstone as well and somehow manage to sneak time in on my vacation to visit there everytime! ;)i also want to second what Alicia from Likely Badger said about the Bridgeport, Or store…they are AMAZING!! it's a 5+ hour drive for me to get there so i only visit about every other month…but they are fantastic and often find items i'm looking for at other stores and do charge/sends for me! THANKS BRIDGEPORT!!have a great day :0)♥Meg