The heel is very solid (not hollow) and easy to walk on. The arch of the shoe is fairly comfortable. I don’t think most women could wear these all day while breaking these in. You’d need driving/walking shoes to pair with these as your work shoes. They’re OK to stand in for short periods of time. I used a shoe insert and the comfort level went way up for me. Once the shoe is broken in however it becomes much more comfortable. My biggest issue was that my true size (9) slipped on my foot during the first wearing. Again, the insole helped with this dramatically. You may want to size down a 1/2 size if you order these.
Below is the outfit I rocked the shoes with. Note I am totally cheating this blog’s topic because everything except the shoes and Tawny Lawns Bag ($258) (which I don’t actually own) are J. Crew.