Coming off the customer service store search/inventory posts last week, I received a correction directly from Anthropologie. I want to make sure to pass this message along:
I read your blog post [about store searches and inventory], and just wanted to let you know one correction. The Anthropologie website, catalog, and stores are, in fact, one entity. We’re always happy to help our customers track down the items they love — we recommend contacting our call center at 1.800.309.2500 if you’re having trouble finding an item. In some cases, it may take a day or two to locate what you’re looking for (particularly if it’s older or nearly sold out), but we’ll respond as quickly as we’re able. Our store employees are also happy to work with the call center to locate an item for a customer if their store has sold out.
That email is a correction to the second paragraph of the post, which currently reads:
I believe this is because when you call customer service you’re actually calling their catalog line. To my knowledge the catalog, store and online arms of Anthropologie are separate entities.
That paragraph was written based off information from an employee. I will be editing the post by deleting those two lines. I appreciate that Anthro reached out to me directly with the correct info…now if they have any invites to future events at the Rockefeller Center location I’m there!
One thing I am confused about is the two different call center numbers. Once you do place an order if it is back-ordered or anything you get a different number to call, and it is only staffed M-F 8-8 EST. It's interesting to me that a CS line would only be open M-F. I had an issue this weekend where I received a cancelation notice for an item I had on backorder. The order had been placed at the store that same day and there were 16 of the item in stock, though backordered. When I called the number on the website to clarify about the e-mail notice I was told I would have to call another number, the one on the cancelation notice, and they could not do any research because it was a different group.Now, it's Saturday and this other number is not staffed for more than a day. Given that the item had low stock I was concerened by the time Monday rolled around I would be out of luck. I was ready to place another order with the person I was speaking to but she oculd not waive the shipping as was done on the original order from the store (store was out of stock in the item in my size) because "that is a direct number for" (the CS's words) Anthropologie. It was so confusing.I waited until Monday and what really happened was two of the same item were placed on the order, so the system canceled the extra one. As I was speaking to someone on the "special" M-F hotline Monday morning I got another notice telling me my item was backordered, which was for the one item that did not cancel.Sorry for the long post. It was just so strange to me that there were two numbers, the store could talk to the special one on Saturday so I could place the order, but I could not, and the "regular" number could not help me.
hmm. if they are one entity, i don't understand why -when i searched for something that i saw in store- they were unable to help me when i called. i gave them all of the numbers off of the necklace i wanted information on (like composition), and it was like they'd never heard of it. i explained that it wasn't online and i'd only seen it in the store, and they said i'd have to ask them for the details in the store (which when i did, they said to contact anthropologie). curious.